Privacy Policy

1. Introduction

RevPilot ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and related services.

2. Information We Collect

2.1 Store Information

When you install RevPilot, we collect:

• Store name and domain
• Store owner email address
• Shopify store ID
• Currency and timezone settings

2.2 Product Information

To run price experiments, we access:

• Product titles, descriptions, and images
• Product prices and variants
• Product inventory status
• Product categories and tags

2.3 Order Information

To track experiment performance, we collect:

• Order totals and line items
• Order timestamps
• Customer identifiers (hashed)
• Refund and cancellation data

2.4 Customer Data

We collect limited customer data to ensure consistent experiment experiences:

• Customer ID (for variant assignment)
• Geographic region (for analytics)
• Session identifiers (cookies)

3. How We Use Your Information

We use collected information to:

• Run A/B price experiments on your products
• Track conversion rates and revenue metrics
• Generate AI-powered pricing insights
• Ensure customers see consistent prices
• Provide customer support
• Improve our services

4. Data Sharing

We do NOT sell your data. We may share data with:

• Service Providers: Cloud hosting (Vercel), database (PlanetScale), AI services (Anthropic) - all under strict data processing agreements
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures:

• Encryption in transit (TLS 1.3)
• Encryption at rest (AES-256)
• Regular security audits
• Access controls and authentication
• Secure API communications with Shopify

6. Data Retention

We retain your data for as long as your account is active. When you uninstall RevPilot, we delete your data within 30 days, except where required by law.

7. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Delete your data
• Export your data
• Opt-out of data processing

To exercise these rights, contact us at privacy@revpilot.com.

8. GDPR Compliance

For EU users, we comply with GDPR requirements. We process data based on legitimate interest (running experiments you configure) and your consent. You may withdraw consent at any time.

9. Cookies

We use cookies to ensure customers see consistent prices during experiments. These are functional cookies essential for our service and do not track users for advertising.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or in-app notification.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: privacy@revpilot.com